Return Policy

1. Overview

At Chraxellllvakae, we want you to be satisfied with your purchase of Vascorion. This Return Policy sets out the conditions under which you may return products and receive a refund. This policy applies to all purchases made through our Website at https://chraxellllvakae.world and complies with applicable Canadian consumer protection legislation, including the Consumer Protection Act (Manitoba) and the Sale of Goods Act.

Your statutory rights as a consumer are not affected by this policy. If you have any questions about your rights, please contact the Manitoba Consumer Protection Office or a legal adviser.

2. Return Window

You may return eligible products within 14 calendar days from the date you receive your order. The return window begins on the day the product is delivered to your specified delivery address, as confirmed by the shipping carrier's tracking records.

Returns requested after the 14-day window will not be accepted unless the product is defective, damaged, or incorrectly supplied (see Section 5).

3. Eligibility Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 14 calendar days of receipt
• The product must be in its original, unopened condition
• The product must be in its original packaging with all seals intact
• The product must not have been used, tampered with, or damaged by the customer
• You must have proof of purchase (order confirmation email or order number)

3.1 Products That Cannot Be Returned

For health, safety, and hygiene reasons, the following products are not eligible for return:

• Products that have been opened, used, or have had their tamper-evident seal broken
• Products that have been damaged due to improper storage or handling by the customer
• Products that are returned without their original packaging
• Products purchased on sale or at a promotional discount (unless defective)
• Products returned after the 14-day return window (unless defective or incorrectly supplied)

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us within 14 days of receipt: Email us at contact@chraxellllvakae.world or call +1 833 781 5773 with your order number, the product(s) you wish to return, and the reason for the return.
2. Receive a Return Merchandise Authorisation (RMA): We will review your request and, if eligible, provide you with an RMA number and return instructions within 2 business days. Do not return products without an RMA number, as they will not be accepted.
3. Package the product securely: Pack the product in its original packaging, ensuring it is protected during transit. Include your order number and RMA number inside the package.
4. Ship the product: Send the product to the return address provided in your RMA instructions using a trackable shipping method. You are responsible for the cost of return shipping unless the return is due to a defect or our error.
5. Retain your proof of postage: Keep your shipping receipt and tracking number until your refund has been processed.

5. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged in transit, or different from what you ordered, please contact us within 7 calendar days of receipt. We will arrange for a replacement or full refund at no additional cost to you, including return shipping costs.

Please provide the following when reporting a defective or incorrect product:

• Your order number
• A description of the issue
• Photographs of the damaged or defective product and packaging (where applicable)

We reserve the right to assess the reported defect before authorising a replacement or refund.

6. Refund Process

6.1 Refund Eligibility

Once we receive and inspect your returned product, we will notify you by email of the outcome of your return request. If your return is approved, a refund will be issued.

6.2 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card: Refund will appear within 5–10 business days, depending on your card issuer
• PayPal: Refund will appear within 3–5 business days
• Interac e-Transfer: Refund will be processed within 5–7 business days

6.3 Refund Amount

The refund amount will be the purchase price of the returned product(s), including any applicable taxes. Original shipping charges are non-refundable unless the return is due to our error or a product defect. Return shipping costs are the customer's responsibility unless the return is due to our error or a product defect.

6.4 Partial Refunds

We reserve the right to issue a partial refund in cases where the returned product shows signs of use, damage, or missing components that were not reported at the time of the return request.

7. Exchanges

We do not currently offer direct product exchanges. If you wish to exchange a product, please return the original product for a refund (subject to eligibility) and place a new order for the desired product.

8. Cancellations

You may cancel your order at any time before it has been dispatched. To cancel an order, please contact us as soon as possible at contact@chraxellllvakae.world or +1 833 781 5773 with your order number.

If your order has already been dispatched, you will need to follow the standard return process once you receive the product.

9. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us within 30 days of the dispatch date. We will investigate with the shipping carrier. If the order is confirmed as lost, we will offer you a replacement or a full refund, including shipping costs.

10. Consumer Rights

This Return Policy does not limit or exclude your statutory rights as a consumer under applicable Canadian law. Under the Consumer Protection Act (Manitoba) and other applicable legislation, you may have additional rights, including rights in relation to products that are not of satisfactory quality, not fit for purpose, or not as described. For more information about your consumer rights, please contact:

• Manitoba Consumer Protection Office: www.gov.mb.ca/consumerprotection
• Competition Bureau Canada: www.competitionbureau.gc.ca

11. Changes to This Policy

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. The policy in effect at the time of your purchase will apply to your order.

12. Contact Us

If you have any questions about our Return Policy or wish to initiate a return, please contact us: